At zh98, the privacy of every Pakistani player matters to us. This Privacy Policy explains exactly what personal data zh98 collects, why we collect it, how we use and protect it, and what rights you have over your own information. We keep things transparent — no surprises, no small print tricks.
Before you read the full legal text, here is what zh98 commits to every player whose personal data passes through our platform.
zh98 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data exists solely to deliver our gaming services to you.
All data transmitted between your device and zh98 is protected by 256-bit SSL/TLS encryption. Your financial data, CNIC information, and login credentials are encrypted both in transit and at rest.
zh98 collects only the personal information genuinely needed to provide services, verify identity, and comply with regulatory requirements. We do not collect data speculatively or beyond what is necessary.
This Privacy Policy clearly explains every category of data we collect, the lawful basis for processing it, who we share it with, and how long we retain it. No hidden data practices exist at zh98.
zh98 respects your right to access, correct, port, and in certain cases delete the personal data we hold about you. Submit a data request at any time through the zh98 support channel.
zh98 uses cookies and analytics tools solely for platform functionality, security, and service improvement. We do not deploy cross-site tracking technologies that follow you outside of zh98.net.
zh98 ("the Company", "we", "us", "our") operates the online gaming platform accessible at zh98.net, providing casino games, sports betting, live dealer games, and related entertainment services to registered players, including a significant and valued player base across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities.
zh98 acts as the data controller in respect of all personal data collected through the Platform. This means zh98 determines the purposes and means by which your personal data is processed. Where zh98 engages third-party processors to handle personal data on its behalf, those processors are contractually bound to process data only on zh98's documented instructions and to maintain equivalent standards of data security.
Questions, requests, and complaints relating to this Privacy Policy may be submitted to zh98's designated data contact at [email protected].
zh98 collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, photograph | KYC verification, age confirmation, fraud prevention |
| Contact Data | Pakistani mobile number, email address, city of residence | Account management, support communications, promotional notifications |
| Financial Data | JazzCash/EasyPaisa mobile number, bank account details (masked), transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, service optimisation |
| Usage Data | Games played, bet history, session duration, bonus usage patterns | Responsible gaming monitoring, personalisation, service improvement |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Support quality assurance, dispute resolution, training |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred game categories | Targeted communications (where consented), bonus personalisation |
zh98 collects personal data through the following methods:
zh98 processes your personal data for the following purposes:
zh98 processes your personal data under the following legal bases, consistent with internationally recognised data protection standards:
zh98 may share your personal data with the following categories of third parties:
All third-party processors engaged by zh98 are required to maintain appropriate technical and organisational security measures and to process personal data solely on zh98's documented instructions.
As an internationally operating online gaming platform, zh98 may transfer your personal data to servers, processors, or service providers located in countries outside Pakistan. Where such transfers occur, zh98 ensures that appropriate safeguards are in place, which may include standard contractual clauses, adequacy decisions, or other recognised transfer mechanisms.
All international data transfers undertaken by zh98 are conducted in accordance with applicable data protection standards. Player data is not transferred to jurisdictions that lack adequate data protection frameworks without the implementation of additional contractual safeguards.
zh98 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, or reporting obligations.
The following retention periods apply as a general guide:
At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with zh98's data disposal procedures.
zh98 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device that helps zh98 recognise you, maintain your session, and understand how the Platform is being used.
zh98 uses the following categories of cookies:
Subject to applicable law and regulatory constraints, you have the following rights in relation to the personal data zh98 holds about you:
To exercise any of the above rights, please submit your request in writing to [email protected]. zh98 will acknowledge your request within 48 hours and provide a substantive response within thirty (30) days.
zh98 does not knowingly collect personal data from anyone under the age of 21. If zh98 becomes aware that personal data has been collected from a person under the minimum age requirement, that data will be promptly deleted and the associated account closed. Where zh98 has reason to suspect underage access, identity verification will be requested immediately.
Parents and guardians who believe a minor may have accessed zh98 are encouraged to contact us immediately at [email protected].
zh98 implements appropriate technical and organisational measures designed to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include:
While zh98 takes every reasonable precaution to safeguard your data, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, zh98 will notify affected players in accordance with applicable legal obligations.
The zh98 Platform may contain links to third-party resources such as responsible gaming organisations, payment processor support pages, or regulatory information portals. These links are provided for convenience only. zh98 has no control over the content or data practices of third-party websites and is not responsible for their privacy policies.
When you navigate away from zh98.net to a third-party website, this Privacy Policy no longer applies. We encourage you to review the privacy policy of any third-party site you visit.
zh98 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Where changes are material, zh98 will publish a notice on the Platform and, where reasonably practicable, notify registered players via email or SMS.
The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated. Your continued use of zh98 following publication of an updated Privacy Policy constitutes your acknowledgement of the revised document. If you do not accept the updated Policy, you should cease using the Platform and request account closure.
For any questions, concerns, or formal requests relating to this Privacy Policy or zh98's handling of your personal data, please contact us through the following channels:
Email: [email protected]
Live Chat: Available 24/7 directly on the zh98 Platform
Response Time: Within 48 hours for written enquiries; immediate assistance via live chat.
Formal subject access requests, erasure requests, and other data rights submissions must be made in writing (email is acceptable). zh98 will request proof of identity before processing any data rights request in order to ensure we disclose or amend data only to the verified account holder.
Here is how zh98 makes it straightforward for Pakistani players to exercise their data protection rights at any time.
Email zh98 support to request a full copy of all personal data we hold about you. We will compile and deliver it within 30 days. There is no fee for a standard access request.
If any personal data zh98 holds about you is wrong — wrong name, outdated address, incorrect contact number — simply contact our support team and we will correct it promptly.
Unsubscribe from zh98 promotional communications at any time by contacting support or using the unsubscribe option in any marketing email. Your gaming account remains fully functional.
Request deletion of your personal data where there is no ongoing legal requirement to retain it. Regulatory retention periods (typically 5 years) may limit this right for account and transaction data.
Request your personal data in a structured, machine-readable format. Useful if you wish to review your full gaming history or share your data with a regulated third-party service.
Ask zh98 to pause processing of your data in specific circumstances, such as while a rectification request is under review or while you contest the basis for processing.
Half a million Pakistani players trust zh98 with their data every day. Join them on a platform that genuinely takes privacy seriously — from Karachi to Lahore to Islamabad.
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